Take my daughter here when in an emergency, and I was very pleased with the service and doctors.
Would highly recommend going anywhere else for a prompt care. Waited a long time. They bill twice, once for the facility and once for the doctor. Only saw the doctor for 4 minutes total. Charged 3.5 times the normal rate of a prompt care. Very disappointed. Would rather stay sick than go back here.
In and out in a jiffy. I had a small laceration on my hand, out in less than 1 hour.
We went on a Sunday afternoon. Our baby was very constipated and crying in a lot of pain and was bleeding from it. We were in from out of town and didn't have our insurance card on us, but told them what plan we had and they said that was fine and they could process it later so we could get our son seen. The doctor was extremely rude, treated us like we were stupid young parents, glanced in our babies diaper and said the blood was normal and there was nothing he could do about it and we should just give him water and take him home to wait it out, handed us a paper about constipation and then sent us on our way. The whole "exam" took less than two minutes. Later we received two bills from that visit, one was for our co-pay for visiting the urgent care facility (which insurance covered), and the other was over $500 for the two minute "exam" from this doctor who apparently did not accept our insurance. Expensive lesson to learn that yes, the facility can bill us separately from the doctors that they have working inside the facility, who do not have to accept the same insurance as the facility. Also blows my mind that we had to spend most of our savings for someone to hand us an information sheet that we could have printed off the Internet ourselves. I am not the type to make complaints, but I would never take my child to this facility again and I will think twice before ever visiting another urgent care.
The staff at this facility is always sooo good with their patients that are coming in. The secretary they have now is the sweetest lady. The RN in triage has always been the best with caring. I would highly recommend this facility when your not feeling good!
Anderson Hospital Expresscare Glen Carbon is a US Hospital based in Glen Carbon, Illinois. Anderson Hospital Expresscare Glen Carbon is located at 17 Ginger Creek Village, Glen Carbon, IL 62034, USA.
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